Water leak or burst pipe
- Turn off the main shut-off valve (usually by the water meter or where the line enters the house)
- Switch off the water heater breaker or gas
- Move valuables and take photos for insurance
Home / Emergency
Plumbing emergency? Here’s what to do in the next five minutes.
Then call us. A real person answers 24 hours a day, and a licensed plumber is usually at your door within the hour.
Clogged drain or toilet
- Stop running water into that fixture
- Don’t use chemical drain cleaner; it can burn our tech and your pipes
- If several drains are slow, avoid all water use: it may be the main line
No hot water
- Check the breaker (electric) or pilot light (gas)
- Look for water pooling around the tank
- If you smell gas, leave the house and call FPL or 911 first
Sewer smell or backup
- Stop all water use in the house
- Keep kids and pets away from any overflow
- Open windows; don’t try to clean sewage yourself
Toilet running or leaking
- Turn the small valve behind the toilet clockwise to close
- Remove the tank lid and lift the float to stop the run
- Put a towel around the base
Low water pressure
- Check if it’s one faucet (aerator) or the whole house
- Ask a neighbor if theirs is low too (could be the city)
- Note when it started
Find your main shut-off now, not during a flood
In most Hialeah homes it’s a round or lever valve where the water line enters the house, often near the front hose bib or inside the garage. Condos usually have one in the water heater closet.
Can’t find it? Ask for a free shut-off valve locate on your next visit, and we’ll tag it.